Return Material Request

Products purchased through Philips Emergency Lighting may be returned by following the steps listed below. 
Please refer to the Return and Warranty Policy (

Please follow the steps listed:

  1. Complete the Return Material Request form in its entirety.
  2. Click submit below, email the completed form to or fax to 901-854-1630.
  3. For additional information, please contact Philips Customer Service at 1-800-372-3331, Option 4.

Section 1:
To better serve you, please answer the following:

Please click on the Customer type that best describes you:

Section 2:

We need to contact your Local Rep.
Philips Bodine products may only be returned to the factory by way of your local Philips Bodine Representative.
Your local rep will then take care of the entire process for you.

To find your local rep, simply enter the first 3 digits of your zipcode below.

Enter Zipcode:

Section 2:

Please download the RMA Request form .
As a Philips Bodine Representative or OEM customer, please download the following RMA Request form. If you need an Engineering Application, it is on page 2.
Fill out the form in its entirety and email it to